News & Blog
Keep up to date with our latest project news and blog articles.
Case studies
We work with over 80 CCGs/Health Boards and 80 Hospitals.
Find out how we help them:
Filter case studies
5 minutes with a GP in Wales
Eight months after Consultant Connect Telephone Advice & Guidance was made available to his practice, Dr Griffin talks to us about what he thinks of the service and how using Consultant Connect has improved patient care.
GP case study: Elderly Care
Dr Angharad Triggs, is a GP at Penylan Surgery in Cardiff, where clinicians have had access to Telephone Advice & Guidance provided by Consultant Connect since June 2020.
5 minutes with a Consultant answering local and out-of-area Advice & Guidance queries
Dr Jackson talks to us about his personal experience of answering local and out-of-area Advice & Guidance queries via Consultant Connect...
GP case study: Rheumatology/ Haematology
Dr Jonathan Griffin has been a GP for 18 years, he is currently working as a partner in the Penarth Healthcare Partnership in the Vale of Glamorgan, Cardiff.
5 minutes with a NCN consultant working on Referral Backlog Triage
Dr Shakir talks to us about his personal experience of working on the Referral Backlog Triage service...
NHS Area Case Study: Teledermatology using e-Referral Service advice and guidance
We are delighted that our Consultant Connect project at the Royal Devon and Exeter Hospital was mentioned in the NHSX Dermatology Digital playbook.
NHS Area Case Study: Teletriage service for two-week wait referrals
We are delighted that our Consultant Connect project in County Durham and Darlington NHS Foundation Trust was mentioned in the NHSX Dermatology Digital playbook.
NHS Area Case Study: A teledermatology pilot to improve cancer care in Leeds
We are delighted that our Consultant Connect project in Leeds was mentioned in the NHSX Dermatology Digital playbook.
5 minutes with a Urologist
Dr Ajayi talks to us about his personal experience of answering A&G calls through the service.
5 minutes with an Optometrist
Alex Howard, Optometrist at Specsavers Opticians in Chesterfield, talks to us about his experience of getting Advice & Guidance through the Consultant Connect service...
GP case study: Paediatrics
In this case study, a GP in Derbyshire outlines her experience of using rapid Telephone Advice & Guidance to discuss patient cases with consultants at Chesterfield Royal Hospital NHS Foundation Trust.
5 minutes with a Paramedic
Sion Breese, Welsh Ambulance Service NHS Trust Paramedic and Development Clinical Team Leader, shares his experience of using Consultant Connect App.
NHS Area Case Study: Enfield – project update & expansion plans
Six months since Enfield, NHS North Central London CCG launched Consultant Connect, we discuss with Senior Programme Manager from Enfield Borough Directorate how the project is performing.
GP case study: Dermatology
Dr Andreas Photiou, who has been a GP for 10 years, tells us how he regularly uses PhotoSAF on the Consultant Connect App, to request advice from consultants at University Hospitals Coventry & Warwickshire NHS Trust.
5 minutes with a Gynaecologist
Dr Akbar talks to us about her personal experience of answering A&G calls through the Consultant Connect service.
5 minutes with a GP
Five months after the Consultant Connect Telephone Advice & Guidance was made available to her practice, Dr Lauret talks to us about what she thinks of the service.
5 minutes with a Service Manager & Lead Nurse
Sally Shaw talks to us about how her team are continuing to significantly improve care despite the pandemic.
5 minutes with a frontline Consultant Emergency Physician
Dr Ron Cook is a frontline Consultant Emergency Physician and Clinical Care Group Director for Unscheduled Medicine at Ninewells Hospital in NHS Tayside, Dundee, Scotland.
5 minutes with a Dermatologist
Dr Mauri-Sole talks to us about how the Dermatology Team overcame initial reservations and significantly improved patient care using the Consultant Connect App.
Nurse case study: Diabetic Podiatry
Sylvanna Sandhu, a Diabetes Foot Nurse Specialist in South Warwickshire, describes how she uses Photo Advice & Guidance on the Consultant Connect App.
Paramedic case study: WAST
Matt Kenyon, a paramedic in Powys, describes his experience of using Telephone Advice & Guidance on the Consultant Connect App.
GP case study: Dermatology
Dr Pam Linney, who is a GP within the Betsi Cadwaladr University Health Board locality, tells us how they use Consultant Connect to send photos to consultants for Advice & Guidance, as a speedier alternative to local electronic systems.
GP case study: Answering SCAS calls
Dr Simon Hodes describes how answering Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff saves NHS resources.
GP case study: Cardiology
A GP in South Warwickshire describes how she uses the free Consultant Connect App to take IG secure photos of ECGs for Advice & Guidance.
Doctor case study: Dermatology
Dr Katie Hebbes is a doctor at The Grange Medical Centre in Warwickshire. Dr Hebbes has been a doctor for 11 years and before Consultant Connect was introduced in Warwickshire North CCG in January 2017, she had not sent patient photos for advice directly to consultants.
Mental Health case study
Dr Anne Connolly, a Principal Pharmacist for Medicines Information, describes how she answers Mental Health Medication Telephone Advice & Guidance calls.
Mental Health case study
Petrina Douglas-Hall, Medicines Information Manager, describes how answering a Telephone Advice & Guidance call from a GP helped with the management of a patient with depression and disturbed sleep.
GP case study: Answering SCAS calls
Dr Steve Doyle explains why he answers Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff during COVID-19.
GP case study: Dermatology
Dr Karen Grossmark, a GP at PHGH Doctors in Barnet describes why she finds Photo Advice & Guidance a brilliant tool and how she uses it to improve patient care.
Area case study: Community Provided Dermatology
In this article we take a closer look at NHS Birmingham and Solihull CCG’s innovative telederm services set up before COVID-19, now proving perfect for the sudden need for remote consultations.
Nurse case study: Gynaecology and Respiratory Medicine
A Practice Nurse & Prescriber (who wishes to remain anonymous) describes how she uses Telephone Advice & Guidance via Consultant Connect to help her patients.
Optometrist case study: Ophthalmology
Eleanor Coxson describes how she got rapid Ophthalmology Telephone Advice & Guidance for a patient during the COVID-19 pandemic.
GP case study: Spinal Issues
Dr Robert Weaver describes his experience of using Telephone Advice & Guidance on the Consultant Connect App to rapidly speak to consultants.
GP case study: Podiatry
Dr John Gubbay describes how he has used the Consultant Connect platform to get rapid podiatry Photo Advice & Guidance.
GP case study: Acute GP Unit Medical Admissions
Dr Ceri Todd describes how she has used Telephone Advice & Guidance to arrange an urgent next day ultrasound for a patient.
GP case study: Patient-Initiated Telederm
Dr Robert Weaver explains why he likes using Patient-Initiated Teledermatology via Consultant Connect.
GP case study: Dermatology
Dr Dhanveer Virik explains why he likes taking IG secure clinical photos using PhotoSAF on the free Consultant Connect App.
GP case study: Haematology
Dr Anuradha Giri outlines her experience of using rapid Telephone Advice & Guidance to discuss patient cases with consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.
GP case study: Gastroenterology, Urology, Haematology
Dr James Smith, a Somerset GP, details how contacting local consultants via rapid Telephone A&G on the Consultant Connect App has benefitted patients.
GP case study: Diabetes and Endocrinology
Dr Robert Weaver details how using Telephone Advice & Guidance via the free Consultant Connect App enables him to rapidly speak to NHS consultants.
Consultants case study: a Trust’s view
One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.
GP case study: Orthopaedics
Dr Manjushree Pande details how the NHS Doncaster CCG Telephone Advice & Guidance service enables her to speak to consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.
GP case study: Telederm
Dr Chris Phillips, a GP in Oxfordshire, describes the benefits of using the Consultant Connect App to take clinical photos.
GP case study: Telederm
Dr Alice Overbury describes how she uses Photo Advice & Guidance for Teledermatology on the Consultant Connect App.
NWAS case study: ICC Hubs
Jayne Gilbert from the North West Ambulance Service NHS Trust explains how paramedics use Consultant Connect to speak to ICC Hubs.
GP and Consultant case study: Cardiology
Dr Patrick Davey is a Consultant Cardiologist on the National Consultant Network. He answers calls from GPs around the country such as Dr Andrew Ross - a GP in Lambeth.
GP and Consultant case study: Cardiology
Dr Patrick Davey, a consultant on the National Consultant Network, answers GP Telephone Advice & Guidance calls from around the UK. This includes calls from Southwark GPs.
Advice from emergency consultants one phone call away
This feature, created by HSJ in co-operation with NHS Tayside Health Board, explains why they rolled out a system that provides GPs and paramedics with rapid A&G from emergency department consultants.
Nurse case study: Telederm
Kirsty Wilkinson, a Nurse Practitioner in NHS Tayside Health Board, describes how she uses PhotoSAF on the Consultant Connect App to help her patients.
GP case study: Neurology
A GP in North East Essex uses Telephone Advice & Guidance and speaks to a consultant on the National Consultant Network to help an elderly patient.
Video case study: Mental Health Phone Advice & Guidance
48% of calls to the service have resulted in a referral being avoided. Watch this video to find out more.
Video case study: Telederm via the Consultant Connect App and e-RS
60% of submitted cases do not need to be seen by Dermatology Services in Dorset. Watch this video to find out more.
GP case study: Telederm and Rheumatology
Dr Francis explains how he uses Telephone Advice & Guidance and PhotoSAF on the Consultant Connect App to benefit his patients.
The impact of networks in supporting primary care
This feature, created by HSJ in co-operation with NHS Heywood, Middleton and Rochdale CCG and East Suffolk and North Essex Foundation Trust shares the impact of networks in supporting primary care.
National Network case study: Cardiology
Dr Mo Sahebjalal, a consultant on the National Consultant Network, answers a Telephone Advice & Guidance call, avoiding an unnecessary referral for a 75-year-old patient with a rash.
GP case study: Telederm via the Consultant Connect App
In this video, GPs in Solihull explain how using Photo A&G through the Consultant Connect App allows them to share images directly with a community GPER.
GP case study: Telederm
Dr Catherine Napper, a locum GP in NHS Bath and North East Somerset, Swindon and Wiltshire CCG, explains why she thinks using the PhotoSAF feature on the Consultant Connect App is beneficial to both her patients and herself.
National Network case study: Haematology
Dr Manmit Kaur, a consultant on the National Consultant Network, answers a GP's Telephone Advice & Guidance call - avoiding an unnecessary referral for a patient.
Paramedic case study: Emergency Medicine
Michael Muir, Clinical Stroke Lead and paramedic at the Scottish Ambulance Service, describes how he uses Telephone Advice & Guidance to speak to consultants at Ninewells Hospital at NHS Tayside Health Board.
GP case study: Acute Medicine
A GP in NHS Tayside Health Board avoids an admission for patient with possible pneumonia of influenza by using Telephone A&G to speak to a specialist at Ninewells Hospital.
GP case study: Telederm
Dr Clive Anggiansah, a GP in Bexley CCG, discusses how he uses Safe Clinical Photography (PhotoSAF) via the Consultant Connect App to benefit his patients.
Advanced Paramedic Practitioner case study: PhotoSAF
An Advanced Paramedic Practitioner in Milton Keynes, describes how he safely uses his mobile to take IG secure clinical photos in both a surgery setting and when visiting patients at home.
Paramedic case study: Emergency Medicine
Keith Dickinson, a paramedic at the Scottish Ambulance Service, describes how he uses Telephone Advice & Guidance to speak to consultants at Ninewells Hospital at NHS Tayside Health Board.
GP case study: Telederm
Dr Claire Kendrick discusses how she uses IG secure clinical photography (PhotoSAF) on the Consultant Connect App to take pictures of skin conditions.
Somerset Gastroenterology Elective Care 100-day challenge
Find out why our project in Somerset features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies.”
Harnessing telederm to improve cancer care in Leeds
Read our latest feature, created by HSJ in co-operation with the Leeds Cancer Programme about how teledermatology is improving cancer care in Leeds.
National Network case study: Cardiology
Dr Davey, a consultant on the National Consultant Network, answers a GP's Telephone Advice & Guidance call - preventing a possible stroke for a patient.
Consultant case study: Elderly Care
Dr Barnes, a consultant in Sunderland, answers a Telephone Advice & Guidance call and avoids an admission for an elderly patient.
GP case study: Elderly Care
A GP in Greater Glasgow and Clyde Health Board uses Telephone Advice & Guidance to avoid a late evening admission for an elderly patient.
Consultants case study: a Trust’s view
In this video, consultants from Western Sussex Hospitals NHS Foundation Trust share their thoughts on the benefits of using the Phone Advice & Guidance service.
Consultant case study: Emergency Medicine
The Clinical Lead for Emergency Medicine at Ninewells Hospital in NHS Tayside discusses how consultants answer calls from Junior Doctors, doctors working in Primary Care and colleagues in the Scottish Ambulance Service.
GP case study: Gastroenterology
A GP in Greater Glasgow and Clyde Health Board avoids an acute admission for a patient with inflammatory bowel disease by using Telephone A&G to speak to a gastroenterologist from his local hospital.
GP case study: Telederm
A GP in NHS Southwark CCG uses Photo Advice & Guidance to get immediate A&G from the Dermatology Team at her local trust for a child with a body rash and a history of eczema.
GP case study: Paediatrics
A GP in Milton Keynes CCG prevents an emergency situation for an ill baby by using Telephone A&G from her local trust, Milton Keynes University Hospital NHS Foundation Trust.
GP case study: Gynaecology and Diabetes & Endocrinology
A GP in NHS South Warwickshire CCG used Telephone Advice & Guidance to get great results for two patients.
GP case study: Telederm
A GP in Southwark CCG uses Photo Advice & Guidance to get immediate A&G from the Dermatology Team at his local trust for a patient with a facial rash not responding to treatment.
NHS England QIPP Case Study
NHS England has published a QIPP Case Study on our Phone Advice & Guidance project in North East Essex.
A Doctor Writes: “Wonderful Work in Sunderland”
In this article Dr Griffiths reflects on the inspirational nature of Sunderland’s Ambulatory Emergency Care (AEC) project.
Doctors on speed dial
The Guardian uncovers the cutting-edge tech transforming healthcare in this feature created in co-operation with the Royal United Hospitals Bath and NHS Bath and North East Somerset CCG.
Tackling the Four-Hour A&E Target
This feature, created by HSJ in co-operation with Luton & Dunstable University Hospital, shares key ingredients for meeting the Four-Hour A&E target successfully.
GP case study: Gastroenterology
A GP in Wiltshire gets rapid Gastroenterology Telephone Advice & Guidance from Royal United Hospitals Bath NHS Foundation Trust.
GP case study: Gynaecology
A GP in South Warwickshire CCG avoids acute admission for a cancer patient by using Telephone Advice & Guidance from her local trust, South Warwickshire NHS Foundation Trust.
GP case study: Vascular Surgery
A GP in NHS Somerset CCG avoids admission for a Peripheral Vascular Disease patient by using the Consultant Connect App to get Telephone A&G from specialists at his local trust.
GP case study: Cardiology
A GP in North East Essex CCG used Telephone Advice & Guidance to get A&G from the Cardiology Team at her local trust, resulting in an admission avoided for an elderly patient.
GP case study: Rheumatology
A GP in Lambeth used Telephone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.
GP case study: Rheumatology
A GP in NHS Somerset CCG used the Consultant Connect App to get A&G from the Rheumatology Team at his local trust for a patient with atypical Polymyalgia Rheumatica presentation.
Contact us
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.
Contact us
You can view our Terms & Conditions here.
Most Read Articles
FAQs - Referral Backlog Triage for the NHS
We are now triaging waiting lists for Trusts with backlogs of referrals that have built up due to COVID-19. The service uses our National Consultant Network (NCN). It’s the same network we launched 2 years ago which currently supports more than 50 NHS trusts with their capacity to deliver Advice & Guidance. In this article we share answers to the questions we’ve been asked the most since we launched this service.
SE London Enhanced A&G project "comes into its own" during COVID-19
What's the impact, one year on, of using Consultant Connect with e-RS for South East London CCGs? In this article, we take a look at how our project in South East London CCG has expanded since we first wrote about it on this blog this time last year. Plus David Reith, Associated Director for Planned Care Improvement at South East London CCG shares his feedback...
In Practice: quick ways to respond to COVID-19
With wave 2 upon us we share examples of how we are using IG secure tech to help NHS areas with their response. Some approaches can be rolled out in as little as 72 hours meaning they will make an impact this winter.
Avoiding Hospital for the Elderly this Winter
The coronavirus has had a disproportionate impact on older people, most deaths in the UK occur in the over-65s, affecting more men than women. But even before the pandemic, whilst life expectancy has increased, healthy life expectancy has not. In this blog article, we discuss the challenges in the current COVID-19 pandemic and how Consultant Connect is being used across the UK.
NHS Area Case Study: Enfield - project update & expansion plans
Six months ago, Consultant Connect launched in Enfield, NHS North Central London CCG to support key services during the COVID-19 pandemic. We caught up with Senior Programme Manager, Stephen Wells from Enfield Borough Directorate to discuss how the project has been performing since launch...
Supporting your health care teams with rapid Advice & Guidance
Consultant Connect is simply a smart communications tool which can be configured in many ways to improve communications between any health care professionals. In this article we highlight examples of other ways we are already working with NHS areas to provide rapid and reliable communication.